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Maturing Mobile Management Outsourcing Market Offers Companies Savings And Policy Enforcement - Maturing mobile management outsourcing market offers companies savings and policy enforcement
Home > Mobile Computing News > Maturing mobile management outsourcing market offers companies savings and policy enforcement
Maturing mobile management outsourcing market offers companies savings and policy enforcement
With the market maturing, mobility management outsourcing is becoming a compelling option for companies looking to cut down on unwanted charges from carriers.
Third-party mobility management services are maturing from managed service to business process outsourcing providers , according to new findings from Gartner.
Some of the leading mobile outsourcing areas, according to Gartner, are sourcing management, ordering and provisioning management, invoice and dispute management, usage and service management, and help desk and customer support.
There is strong interest in outsourcing -- 18% of North American companies are already using managed or hosted mobility services, according to a survey of 369 companies with more than 1,000 employees. The survey, conducted last year by Forrester Research, showed that another 33% are interested in such services. Although 48% of companies said they weren't interested, their reasons aren't what one might suspect.
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By Shamus McGillicuddy, News Editor
20 Feb 2008 | SearchMobileComputing.com
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"The main reason is [that] they don't think they can actually get it," said Brownlee Thomas, principal analyst with Forrester Research. "Or they have not centralized their mobile services. They don't have a corporate plan or contract to manage."
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