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This study presents the FDIC's findings with regard to the associated risks of offshore outsourcing (also known as "offshoring") by financial institutions from a safety and soundness perspective and with particular emphasis on the threats posed to customer privacy.
Traditional outsourcing to domestic third-party service providers or domestic affiliates has been done by financial institutions in the United States for many years. However, the use of offshore contractors has grown dramatically in the past few years due to the flexibility offered by new information technology (IT) and the prospect of lower costs. At the same time, consumers have become more concerned about privacy, and the abuse of personal data has increased as instances of fraud, such as identity theft, have become commonplace.
Domestic outsourcing and offshoring share most risk characteristics. However, the more complicated chain of control incurred when offshoring financial services and related data may create new risks when compared to domestic outsourcing. Offshoring also introduces an element of country risk to the outsourcing process. In particular, geographic distance from the function and timing lags in reporting heighten the potential risk exposures. Significant offshoring risk areas include:
Country Risk: political, socio-economic, or other factors may amplify any of the traditional outsourcing risks, including those listed below.
However, GLBA does provide important protections that cover both domestic and offshore outsourcing. GLBA establishes affirmative and continuing obligations for financial institutions to respect customer privacy and protect customer personal information against reasonably foreseeable internal or external threats to its security, confidentiality, and integrity. The Federal Banking Agencies have extended these obligations to include the monitoring of the activities of those service providers to which financial institutions transfer customer information.
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FDIC: Offshore Outsourcing Of Data Services By Insured Institutions And Associated Consumer Privacy Risks - This study presents the FDIC's findings with regard to the associated risks of offshore outsourcing (also known as "offshoring") by financial institutions from a safety and soundness perspective and with particular emphasis on the threats posed to customer privacy.
Traditional outsourcing to domestic third-party service providers or domestic affiliates has been done by financial institutions in the United States for many years. However, the use of offshore contractors has grown dramatically in the past few years due to the flexibility offered by new information technology (IT) and the prospect of lower costs. At the same time, consumers have become more concerned about privacy, and the abuse of personal data has increased as instances of fraud, such as identity theft, have become commonplace.
FDIC: Offshore Outsourcing of Data Services by Insured Institutions and Associated Consumer Privacy Risks
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Home > Regulation & Examinations > Bank Examinations > Offshore Outsourcing of Data Services by Insured Institutions and Associated Consumer Privacy Risks
Offshore Outsourcing of Data Services by Insured Institutions and Associated Consumer Privacy Risks
Offshore Outsourcing of Data Services by Insured Institutions and Associated Consumer Privacy Risks - PDF 238k ( PDF Help )
Federal Deposit Insurance Corporation—June 2004
Executive Summary and Recommendations
Offshore Outsourcing or "Offshoring," a New Twist on a Traditional Outsourcing Model
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