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| Website about Outsourcing Company - Software Development portal. Other useful information: The use of customer call centres has become an effective telemarketing tool for providing effective customer service and support, and for increasing sales." /
choosing a call centre outsourcing company
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| Tips For Quality Call Centre Outsourcing: Choosing The Right Company For Effective Customer Support Services | Suite101.Com - For many businesses who cannot have their own internal technology-driven customer service department, outsourcing call center service becomes an excellent way to generate sales through the provision of the necessary customer support services.
When a decision is made to outsource a call centre service, the choice of company should be influenced by a number of important factors. The reason is that once a firm is engaged or hired, its activities go a long way to influence the success or otherwise of the hiring company. A poor service by an outsourcing firm can derail all the benefits of any good marketing strategy.
Tips for Quality Call Centre Outsourcing: Choosing the Right Company for Effective Customer Support Services | Suite101.com
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Home » Business & Finance » Marketing/PR » Tips for Quality Call Centre Outsourcing
Tips for Quality Call Centre Outsourcing
Choosing the Right Company for Effective Customer Support Services
©
Sulemana Braimah
Apr 25, 2009
The use of customer call centres has become an effective telemarketing tool for providing effective customer service and support, and for increasing sales.
Despite the acknowledged usefulness of call centres, not all firms, agencies or organisations can afford to establish in-house customer call centres. The reasons may vary from the cost of hiring and training operators and agentsor even the lack of business space for the all-important technology-based marketing tool .
Making a Decision to Outsource Call Centre Services
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