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| Website about Outsourcing Companies - Outsourcing portal. Other useful information: Pfizer devises a new kind of outsourcing--just for the time-wasting parts of your job." /
Who is at the other end of that magic button? Two outsourcing companies in India. Their existence is an extension of the booming Indian outsourcing market, which already handles customer-service and computer programming for U.S. companies, as well as concierge services for executives too busy to answer email and arrange for dry-cleaning. But Pfizer's move is an acknowledgment that companies are wasting resources by saddling their most-prized workers with their own support work.
Pfizer is alone in rolling out a large-scale knowledge-outsourcing program, but many companies are experimenting within individual departments. And U.S. conglomerates have started to scoop up outsourcing companies. RR Donnelley acquired OfficeTiger in 2006; Genpact, which Pfizer has also worked with, is 22% owned by GE.
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| | For you information - For Any Supply Chain Function, The Most Significant Decision Is Whether To Outsource The Function Or Perform It In-house. The Decision To Outsource Is Made At A Strategic Level And Normally Requires Board Approval. |
| Scuttling Scut Work -- Pfizer -- Outsourcing Program | Fast Company - Who is at the other end of that magic button? Two outsourcing companies in India. Their existence is an extension of the booming Indian outsourcing market, which already handles customer-service and computer programming for U.S. companies, as well as concierge services for executives too busy to answer email and arrange for dry-cleaning. But Pfizer's move is an acknowledgment that companies are wasting resources by saddling their most-prized workers with their own support work.
Pfizer devises a new kind of outsourcing--just for the time-wasting parts of your job.
Scuttling Scut Work -- Pfizer -- Outsourcing Program | Fast Company
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Scuttling Scut Work
By: Arianne Cohen Mon Jan 28, 2008 at 6:05 PM
Infographic: How Much Work Can You Off-Load? Pfizer conducted internal studies to find out just how much time its talent was losing on menial tasks and how much of that work it could outsource.
Related Content infographic How Much Work Can You Off-Load?
Come 3 p.m. each day, workers staring at computer screens everywhere share the same dream: a magic button that says click here, and someone else will do this annoying project for you .
ps: by 9 a.m. tomorrow .
Starting this month, that button will become a reality for 10,000 Pfizer employees, though their button actually says oof , short for Office of the Future. "Our Harvard MBA staff was spending a lot of time doing 'support' work, not their actual jobs," says Jordan Cohen, senior director of organizational effectiveness. "These are people we hired to develop strategies and innovate. Instead, they were Googling and making PowerPoints."
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